Managed Video Network Services

As the leading video communications and collaboration specialist to the Oil and Gas sector, CCOMM places a priority on delivering a reliable, secure, highly professional service to users.

CCOMM’s range of Managed Video Network Services offers peace of mind to customers and enables them to get on with their work, whilst their video and collaboration systems are managed and monitored by experts. 

Please select a CCOMM Managed Video Network Service to find out more:

 

Remote Monitoring

Remote Monitoring

Professional Services

Professional Services

Concierge Service

Concierge Service

Managed Technical Helpdesk

Managed Technical Helpdesk

Video Network Services

Video Network Services

Remote Monitoring

CCOMM’s Managed Services Team creates tailored monitoring and reporting solutions for each client, giving them the level of service they need to ensure that their technology solutions work seamlessly day in, and day out.

This service includes the remote monitoring and managing of a client’s systems over an IP network connection, enabling CCOMM to proactively resolve any issues as they arise, minimising disruption to the client’s working day.

CCOMM Managed Services includes:

  • Ongoing monitoring and managing of infrastructure, Video Conferencing end points & collaboration systems
  • Pro-active monitoring and management of the entire estate, on site or remotely
  • Comprehensive reporting to enable the client to maximize the operational efficiency of its entire estate

 

 

Professional Services

As video communications and collaboration specialists, CCOMM has a range of experts on hand to offer additional consultancy services to existing or prospective clients.  Within the Professional Services portfolio of skills, CCOMM can offer the following:

Technical audits and assessments - enabling a comprehensive health assessment of a client’s existing service provision and developing recommendations and strategic road maps to meet future business requirements

Feasibility studies – assessing a client’s business needs and recommending a solution to fulfil these efficiently and cost-effectively

ROI analysis – providing return on investment (ROI) modelling of proposed communications solutions to show pay-back timings for senior decision makers 

Bespoke AV/VC/Network monitoring software solutions – utilising the latest developments in communication technology to deliver a seamless integrated business service

Data analysis and metrics reporting  – providing regular analysis and insights into all aspects of maintenance, support and managed services, including monthly service reports that add real value to business operations

 

Telepresence Concierge Service

Just as a hotel concierge service prioritises the needs of its valued guests, so CCOMM’s Telepresence Concierge Service provides a monitored solution that ensures every conference meeting runs smoothly and efficiently

The concierge service includes:

  • Tailored support for both senior management and staff
  • Immediate technical support when required
  • Project managing a seamless integration between your company and associate’s operating networks as required
 

Managed Technical Helpdesk

CCOMM’s technical team is on hand 07:00 – 19:00 BST (with extended hours of service available when required) to immediately resolve any technical issues that might occur, ensuring minimum disruption to the working day. 

 

Video Network Service

Our Video Network Operating Centre (VNOC) service provides optimal performance support for our global client base whilst always ensuring the lowest possible total cost of ownership. We provide the complete management of their collaborative working environments and user communities. This includes:

CCOMM’s Managed Technical Helpdesk includes:

  • 24/7 dedicated helpdesk & live call assistance
  • On-site technicians and engineers
  • Proactive monitoring & daily room checks
  • Global room booking service
  • Managed videoconferences
  • Asset & fault management 
  • Service review and reporting

Unified Communications Services

The CCOMM Managed Service Helpdesk offers experienced operators that are fully trained to understand your environment and business requirements so that when assistance is requested a solution is provided 

Our networking engineering services include detailed advice on:

  • Network infrastructure
  • IP, VPN and Quality of Service
  • Firewall transfers
  • Gateways, routers & video infrastructures
  • Bridging services (IP, ISDN)

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